View and Change Address

To view and change the address,

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  • Go to utility > appointment booking.
  • Key in:
    1. Organisation code
    2. Customer
    3. Order created date from
    4. Order created date to
    5. Default search by appointment date to original
    6. Pending appointment to yes
    7. Order ref #
  • It is advisable to use order ref # (IKEA Sales Order Number) to search service order because 1 sales order can have multiple service orders.
  • Select the order type.
  • Click query.

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  • Once an order is selected, click on address changes.
  • Click save call before clicking close.